Terms & Conditions

Throughout these terms, the following words have the meanings set out below:

• "We / Us / Our" — Danshui Drains, operating from No. 41, Gongming Street, Tamsui District, New Taipei City 251, Taiwan.
• "You / Your" — the person using this website or booking a service.
• "Service" — any plumbing call-out, inspection, repair, or fitting work we carry out.
• "Agreement" — these terms together with any written or verbal service confirmation.
• "Booking" — a confirmed appointment for a technician visit.

By using this website or submitting a service enquiry, you confirm that you are at least 18 years old and have the authority to enter into this agreement. If you are booking on behalf of another person or a company, you confirm you have their permission to do so.

Danshui Drains provides on-demand residential plumbing call-out services in Tamsui District and surrounding areas of New Taipei City, Taiwan. Current services include:

• Leak Check & Repair — NT$3,900 — locating and sealing leaks at taps, joints, and connections.
• Drain Clearing & Flow Check — NT$8,000 — clearing blockages and inspecting drainage flow.
• Fixture Fitting & Pipe Review — NT$13,500 — fitting taps, valves, and fixtures with a pipe condition review.

Service availability depends on technician scheduling and geographic coverage. We will confirm availability when you make contact. We do not cover industrial or commercial properties under these standard terms.

To allow us to carry out work safely and effectively, you agree to:

• Provide accurate information about the nature and location of the problem.
• Ensure clear access to the relevant pipework, fixtures, or areas before the technician arrives.
• Be present or arrange for a responsible adult to be present during the visit.
• Inform us of any known hazards, such as gas lines, structural issues, or prior chemical treatments.
• Pay for the agreed service on completion unless other payment terms have been arranged in writing.

Using this website for any harmful, deceptive, or unlawful purpose is not permitted.

• Currency: All prices are in New Taiwan Dollar (NT$). Prices shown on the website are the standard call-out rates for each service category.
• Scope variation: If the work found on arrival differs significantly from the description given, we will explain the difference and agree any change in scope before proceeding.
• Payment methods: Cash or bank transfer on completion unless otherwise agreed.
• Cancellation: Please give us at least four hours' notice if you need to cancel or reschedule. Late cancellations may incur a travel charge of NT$500.

All content on this website — including text, photographs, logos, and page layout — belongs to Danshui Drains or is used with permission. You may view and print pages for personal reference but may not copy, republish, or distribute site content without written permission. Any feedback or suggestions you send us may be used to improve our services.

This website and its content are provided for information purposes. We do not promise that the information here is complete, current, or free of errors. Plumbing situations vary significantly, and the descriptions on this site are general in nature — they are not a diagnosis of your specific situation.

We cannot promise a specific outcome from a service visit. Our technicians will assess conditions as found and explain what is possible within the agreed scope.

To the extent permitted by law in Taiwan, our total liability for any single claim arising from a service visit is limited to the amount paid for that visit. We are not liable for indirect or consequential losses such as loss of business, data loss, or damage caused by pre-existing conditions not visible during the visit.

Nothing in these terms limits our liability for death, personal injury caused by our negligence, or fraud.

You agree to cover any reasonable costs we incur as a result of your breach of these terms, including false or misleading information that leads to wasted visits or damage to our equipment or personnel.

Either party may cancel a booking before the technician departs. Once work is under way, you may ask us to stop at any point; you will be invoiced for the proportion of work completed.

We reserve the right to decline or cancel a booking if conditions at the property are unsafe for our technicians, if the described work is outside our scope, or if payment from a prior visit remains outstanding.

If you have a concern about a service, please contact us first at [email protected]. Most matters can be resolved through a straightforward conversation.

If a formal resolution is needed, these terms are governed by the laws of the Republic of China (Taiwan). Disputes that cannot be resolved informally are subject to the jurisdiction of the courts of New Taipei City, Taiwan.

Consumer rights under Taiwan's Consumer Protection Act (消費者保護法) are not affected by these terms.

• Entire agreement: These terms, together with any written booking confirmation, represent the complete agreement between us.
• Severability: If any part of these terms is found to be unenforceable, the remaining parts continue to apply.
• Waiver: If we do not enforce a term on one occasion, that does not mean we waive our right to enforce it in future.
• Assignment: You may not transfer your rights under this agreement to another person without our written agreement.

We may update these terms from time to time. When we do, the "Last Updated" date at the top of this page will change. Continued use of our services after an update means you have read and accepted the revised terms. For significant changes, we will post a notice on the homepage.