Last Updated: 28 April 2025

Privacy Policy

Danshui Drains takes the handling of your personal information seriously. This policy explains what we collect, why we collect it, and how it is kept safe. We have written it in plain terms so nothing is left unclear. If you have questions after reading, please write to us at [email protected].

1. Information We Collect

When you use our contact form or get in touch by phone or email, we may collect the following:

Name — to address you properly and keep our records clear.
Email address — to send a reply and, where you have agreed, occasional service updates.
Phone number — to arrange a visit time that works for you.
Service details — information you share about your plumbing situation so we can prepare properly.
Technical data — browser type, approximate location, and page visits, collected via cookies and analytics tools to help us improve the website.

We collect data only when you actively provide it or when standard website analytics tools record a visit. We do not purchase data from third parties or use tracking tools designed to follow you across the web.

Legal basis: Data is processed under your consent (form submissions), legitimate interest (website analytics and enquiry management), and the performance of a service contract when a booking is confirmed.

Retention: Enquiry data is kept for up to 24 months. Booking and service records are kept for 5 years in line with standard business practice in Taiwan. Analytics data is anonymised within 14 months.

2. How We Use Your Information

We use the information you provide for the following purposes only:

Responding to your enquiry — replying by phone or email within our normal working hours.
Arranging visits — coordinating a suitable time for a technician to attend.
Service records — keeping an accurate note of work carried out at your property for follow-up purposes.
Website improvement — understanding which pages are useful and where visitors encounter difficulty.
Service communication — sending relevant updates if you have opted in. You may opt out at any time by replying to any email.

We do not sell your personal data. We do not share it with advertisers. If a third-party service provider is involved (for example, an analytics platform), they are bound by appropriate data agreements.

3. How We Protect Your Data

We take reasonable steps to keep your information safe:

Encrypted transmission

This website uses HTTPS. Data sent through the contact form travels over a secure, encrypted connection.

Secure storage

Customer records are stored on password-protected systems with access limited to authorised personnel only.

Access control

Only the business owner and office staff directly involved in managing bookings can access personal data.

Breach notification

If a data breach occurs that may affect your rights, we will notify you and the relevant authority without unnecessary delay.

4. Cookies

This website uses cookies — small text files stored in your browser. We use them to understand how visitors use the site and to remember your preferences.

Essential cookies — required for the site to function. They cannot be switched off.
Analytics cookies — help us see which pages are most visited. No personal details are included.
Preference cookies — remember choices you have made on the site.

For full details and to manage your preferences, please see our Cookie Policy.

5. Your Rights

Under Taiwan's Personal Data Protection Act (個人資料保護法), and in line with international standards, you have the following rights:

Right to access — you may ask what personal data we hold about you and receive a copy.

Right to rectification — if something we hold is inaccurate, you can ask us to correct it.

Right to erasure — in certain circumstances you can ask us to delete your data.

Right to object — you can object to processing based on legitimate interest, including direct communications.

Right to portability — you may ask for your data in a structured, commonly used format.

Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, write to [email protected]. We will respond within 30 days.

6. Links to Other Websites

Our website may contain links to external sites for reference purposes. We are not responsible for the privacy practices of those sites. We encourage you to read their policies before sharing personal information with them.

7. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a child has submitted information through our website, please contact us and we will remove it promptly.

8. Changes to This Policy

If we make changes to this policy, the updated version will be posted on this page with a revised "Last Updated" date. For significant changes, we will make a reasonable effort to notify regular customers directly. Continued use of the website after an update means you have read and accepted the revised policy.

9. Contact Us About Privacy

If you have any questions about this policy or wish to exercise your data rights, please reach out:

[email protected]

No. 41, Gongming Street, Tamsui District, New Taipei City 251, Taiwan

+886 2 2629 4807

Data controller: Danshui Drains, operating under the laws of the Republic of China (Taiwan). The supervisory authority for data protection matters in Taiwan is the Personal Data Protection Commission (個人資料保護委員會).